Frequently Asked Questions

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We use high-quality natural rattan, which is a sustainable and eco-friendly material. We also use durable metal or wooden frames to ensure the longevity and stability of our products.

We offer a wide range of rattan furniture, including chairs, tables, sofas, and accessories. Our products are customizable in different designs, sizes, and colors to suit your specific needs.

Our products undergo a rigorous quality control process that includes thorough checks of the materials, construction, finishing, and packaging. In addition, we have a team of knowledgeable professionals who supervise the production process to ensure that our products meet top-notch standards of quality and design.

Our pricing for rattan furniture varies depending on the product type, size, and customization options. Please let us know your specific needs, and we'll provide you with a detailed quote.

Yes, we offer customization options to suit your specific needs. Our design team can work with you to create unique designs and sizes that meet your requirements.

Yes, the minimum order quantity is equivalent to one container with a length of 20 feet or Twenty-foot Equivalent Unit (TEU), which has a dimension of 8 feet wide and 8 feet 6 inches tall. This typically results in an order of approximately 400 pieces of rattan furniture.

This is in place to ensure that we can efficiently manage our production and logistics processes, and provide our customers with the best possible value and service. However, we understand that every customer's needs are different, so we are always open to discussing your specific requirements. We appreciate your understanding and look forward to the opportunity to work with you on your natural rattan furniture needs.

Our production time usually takes approximately 6 weeks, and this may vary depending on the quantity and level of customization required for your order. Meanwhile, the delivery time is subject to your location.

We are dedicated to providing high-quality products and delivering them in the shortest possible time frame. If you could inform us of your specific requirements and your location, we would be happy to provide you with an estimated lead time.

Our products are transported via sea freight using reliable shipping companies. We can organize the shipment on your behalf, or you can choose to use your preferred forwarder. We will furnish you with all the essential paperwork and details for the shipment.

Yes, to confirm your commitment, we request a 30% down payment of the total price. We will commence furniture production only after we have received the initial deposit.

Typically, we opt for payment methods such as Letter of Credit (LC) or Telegraphic Transfer (TT); however, we are open to accommodating your preferred payment option and can be flexible in this regard.

Yes, we can provide samples of our rattan furniture. Please let us know your requirements, and we'll arrange for the samples to be sent to you.

We have a comprehensive return and exchange policy that covers any manufacturing defects or damages to our products during shipping. We'll work with you to address any issues and provide a satisfactory solution, which may include a discount for the next order.

We are committed to providing excellent customer service to our clients. Our customer service process includes prompt and efficient communication, addressing any concerns or issues promptly, and providing timely updates on your order status. Our dedicated customer service team is always ready to assist you with any questions or concerns you may have.